REFUND POLICY

If you are not fully satisfied with your purchase, we’re here to help.

1. Eligibility for Refunds:

   • To be eligible for a refund, you must return the product within 30 days of the purchase date.
   • The product must be unused, unopened, and in the original packaging.
   • Proof of purchase (order confirmation or receipt) is required to process the refund.

2. Non-refundable Items:

   • Products that have been opened, used, or damaged after delivery.
   • Items purchased during special promotions or clearance sales.

3. How to Request a Refund:

   • Contact our customer service team at: support@organicvalleyproducts.com within 30 days of your purchase.
   • Provide your order details and reason for the refund.
   • Once your return is approved, we will provide instructions for sending the product back.

4. Refund Processing:

   • After receiving the returned product, we will inspect it and notify you of the status of your refund.
   • If approved, refunds will be processed back to your original payment method within 7-10 business days.
   • Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).